Terms of Supply & Website Use

Naturally Vibrant is operated by Cross Family Innovations Ltd (“we”, “us” or “our”).

• Company registration number: 17505998 (England and Wales)
• Registered office: Upstairs At The Shippon Top Farm Barns, High Street, Farndon, Cheshire, United Kingdom, CH3 6PT
• Contact: hello@crossfamilyinnovations.co.uk
• VAT status: not registered for UK VAT.

Naturally Vibrant provides online digital content designed for self-guided personal enjoyment and reflection.

• It is personal lifestyle and wellbeing inspiration.
• It is not medical, psychological, psychiatric, clinical or therapeutic advice.
• If you have concerns about your health, a medical condition or your mental wellbeing, please consult a qualified healthcare professional.

• The Naturally Vibrant 21-Day Reset is available for a £24.99 one-off payment.
• There are no recurring subscriptions, hidden fees or automatic renewals.
• As Cross Family Innovations Ltd is not registered for UK VAT, UK VAT is not added, charged or itemised.
• Payments are securely handled by our third-party payment processor, Stripe. We do not receive or store your payment card details.

• The Naturally Vibrant 21-Day Reset consists of digital content made available to you online.
• Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers generally have a statutory 14-day right to cancel a digital purchase.
• Where you give your express consent at checkout for digital supply to begin immediately, and expressly acknowledge that your statutory right to cancel will end once digital supply begins, your 14-day cancellation right will cease at the point supply commences (when access to the Reset is provided to your account).
• Your statutory consumer rights under the Consumer Rights Act 2015 are fully preserved. If the digital content is faulty, corrupted or not as described, you remain entitled to a repair, replacement or refund in accordance with your legal rights.

• When you purchase the Reset, you create a private account. You are responsible for keeping your login details confidential.
• We grant you a personal, non-exclusive, non-transferable licence to access and enjoy the Reset, your daily experiences, your Moments and your completed Blueprint for as long as the Naturally Vibrant service is maintained and operated.
• Your completed Reset, personal reflections and Blueprint remain accessible to you while the service operates; we do not delete paid content simply because you have not logged in for a while.
• You may download and keep your personalised Blueprint keepsake as a PDF for your own personal, non-commercial use.

• We take reasonable care to keep Naturally Vibrant available and working smoothly, but uninterrupted access cannot be guaranteed.
• If we ever decide to permanently discontinue the Naturally Vibrant service, we aim to provide at least 60 days’ advance notice by email wherever reasonably possible, giving you time to save your Blueprint and exercise your data protection rights, including requesting a copy or erasure of your personal data.

• All editorial text, concepts, visual designs, trade marks and imagery on Naturally Vibrant belong to Cross Family Innovations Ltd or our licensors.
• You may not copy, republish, resell, distribute or exploit any part of Naturally Vibrant for commercial purposes.

• If you have an issue or question, please email hello@crossfamilyinnovations.co.uk. We’ll get back to you as soon as we can.
• These Terms are governed by the laws of England and Wales.
• If you are a consumer resident in England or Wales, legal proceedings may be brought in the English courts. If you live in Scotland or Northern Ireland, you keep the benefit of your local mandatory consumer protections and may bring proceedings in your local courts or in the English courts.